Privacy Policy
Natureland Holdings acquired The DRx Clinic in Year 2020
PRIVACY POLICY FOR THE DRX CLINIC PTE. LTD.
Effective Date: 04 December 2024
At The DRx Clinic Pte. Ltd., we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore. We want you to feel confident in how we handle your personal data, and we take the responsibility of keeping it safe and secure seriously.
By using our services, including visiting our clinics, booking appointments, or engaging with us online, you agree to the terms set out in this Privacy Policy.
1. Personal Data We Collect
We collect personal data that is relevant to the services we provide and the products we offer. The types of personal data we may collect include, but are not limited to:
- Contact Information: Full name, address, email address, phone number
- Health and Medical Information: Medical history, treatment records, allergy information, and other health-related data relevant to your treatment
- Payment Information: Credit card details, billing address (used only for transaction purposes)
- Demographic Information: Age, gender, preferences, and other details relevant to our services
- Other Information: Any information you voluntarily provide to us when you make inquiries, book appointments, or interact with us
2. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
- Providing Services: To offer medical aesthetic treatments and related services, including consultations, procedures, and aftercare.
- Appointment Management: To manage and schedule your appointments, send reminders, and communicate any updates regarding your treatment.
- Marketing and Promotions: To send you promotional information, newsletters, and offers about our services and products that may be of interest to you (subject to your consent).
- Customer Support: To respond to your inquiries, resolve any issues, and improve the overall experience of our services.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and industry standards, including medical record-keeping requirements.
3. Sharing of Your Personal Data
We may share your personal data within our corporate group, which includes other companies under common ownership or control of the Natureland Group. This sharing is done for purposes such as providing better service, marketing our services, and improving the overall customer experience. These companies may include subsidiaries, affiliates, or partners.
However, we want to assure you that your personal data will only be shared with other companies within the group for the following purposes:
- Marketing and Promotions: For sending you promotional offers or newsletters related to our products and services.
- Operational and Customer Support: To assist with managing appointments, medical records, or treatment-related inquiries.
- Improving Services: To analyse customer trends, preferences, and feedback across our group for the purpose of improving and developing our services.
If you wish to limit or withdraw your consent, you can do so at any time by contacting us directly.
4. Data Retention
We retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. Once your personal data is no longer needed, we will take reasonable steps to securely dispose of or anonymise it.
5. Your Rights
Under the PDPA, you have the following rights regarding your personal data:
- Access: You may request access to your personal data held by us. We will provide a copy of your data, subject to legal and confidentiality restrictions.
- Correction: If you believe that any personal data, we hold is inaccurate or incomplete, you can request to have it corrected.
- Withdrawal of Consent: You have the right to withdraw your consent for the collection, use, and sharing of your personal data at any time, subject to legal and contractual restrictions. This includes opting out of marketing communications or restricting the sharing of your data within our group.
data within our group. - Erasure: In certain circumstances, you may request that we delete your personal data. However, please note that we may need to retain some information for legal or regulatory reasons.
To exercise these rights, please contact us using the details provided below.
6. Protection of Your Personal Data
We take the security of your personal data seriously. We implement appropriate physical, technical, and administrative measures to protect your data from unauthorised access, loss, misuse, or disclosure. These measures include encryption, secure storage, and restricted access to your personal data.
However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data. We will continue to review and enhance our security measures to protect your personal data.
7. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your experience on our website. These technologies help us analyse website traffic, personalise content, and improve our services. You can adjust your browser settings to block cookies, but please note that this may affect your ability to use certain features of our website.
8. Third-Party Services
We may engage third-party service providers to help us provide our services, such as payment processors, email marketing providers, and IT support. These third-party providers may have access to your personal data but are contractually obligated to protect it and only use it for the purposes we specify.
We are not responsible for the privacy practices of these third-party services. Please review their privacy policies to understand how they handle your personal data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under the PDPA, please contact us at:
The DRx Clinic Pte. Ltd.
302 Orchard Road, #16-01/02 Tong Building, Singapore 238862
+65 6733 1555/ +65 8228 5508 (WhatsApp)
orchardclinic@drx.com.sg
Consent Acknowledgement:
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and sharing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please contact us directly.